Update - On Wednesday, our developers implemented a temporary fix toward this incident. Our developers are continuing to monitor the system and the incident. The status of this incident will remain in the monitoring status until next week; when the identified permanent fix will be implemented. The system is operational.

The permanent fix is presently scheduled to be pushed according to the schedule below:
Pushed to training sites on: Monday - May 16th, 2022
Pushed to live sites on : Wednesday - May 18th, 2022

Also, while the temporary fix is in place - system administrators may experience the listed change in behavior where:
custom picklist values can only be deleted witihin 30 minutes of creation.

May 13, 05:26 PDT
Update - We are continuing to monitor for any further issues.
May 6, 16:28 PDT
Monitoring - Our developers have identified the cause of this issue and are monitoring the system closely. Monitoring of the system may continue into the weekend.

During that time, some users may continue to experience intermittent loss of access to Clarity Human Services. Any loss of access should be shorter term and we are recommending that users of the system refresh their web page after a few minutes in order to gain access to the system.

We apologize for any negative impacts related to this issue. We will provide updates as they become available.

May 5, 12:54 PDT
Investigating - We have received reports and confirmed that some users are experiencing 504 Gateway Errors when attempting to access Clarity Human Services. We are aware of the issue and taking action to analyze this occurrence and attend to it. We will provide updates as we make progress toward a prioritized solution.
May 5, 11:47 PDT
Clarity Human Services ? Operational
90 days ago
99.97 % uptime
Today
Reporting and Analytics Operational
Report Library ? Operational
Data Analytics ? Operational
Customer Data Model (SQL Access) Operational
DIT API ? Operational
Clarity Outreach ? Operational
90 days ago
100.0 % uptime
Today
Clarity Help Center (get.clarityhs.help) Operational
90 days ago
100.0 % uptime
Today
Bitfocus Website ? Operational
Training Sites: Clarity Human Services ? Operational
90 days ago
100.0 % uptime
Today
Bitfocus Call Center ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 19, 2022

No incidents reported today.

May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

Unresolved incident: 504 Gateway Errors.

May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

May 10, 2022

No incidents reported.

May 9, 2022

No incidents reported.

May 8, 2022
Completed - The scheduled maintenance has been completed.
May 8, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 06:00 PDT
Scheduled - Looker will be undergoing scheduled maintenance during this time. Connection to Looker / Data Analysis will be intermittent during this period.

Google has sent the following notice to all Looker customers.

"We recommend updating to a more secure encryption scheme based on Galois/Counter Mode (GCM) encryption. Using GCM encryption, data is encrypted internally using a unique data key and contains a signed and versioned encryption envelope to guarantee verification."

May 6, 13:58 PDT
May 7, 2022

No incidents reported.

May 6, 2022
Resolved - Our developers have been monitoring this issue for 48 hours and this incident is being updated to resolved.
May 6, 14:27 PDT
Monitoring - We have confirmation that the root cause of the SSL issues have been resolved by the appropriate vendors. Our internal testing aligns with that confirmation. Data Analysis and Standalone Looker statuses are being updated to operational!

Our developers are closely monitoring our systems. Monitoring related to this incident will continue into the weekend.

May 4, 13:30 PDT
Update - Overnight, our developers met the targeted progress toward a permanent solution in the test environment. Work to apply and test the solution in the live environment will continue throughout the day. Please expect intermittent impact to access for Data Analysis and Standalone Looker throughout the day today on all browsers as our developers prioritize delivery of the permanent fix.

We will provide another update here no later than 4:00pm ET this afternoon.

May 4, 05:35 PDT
Update - Work to attend to this issue for Google Chrome browsers will continue into the evening and overnight. We will provide an update here asap Wednesday morning (5/4/22).

There is no reported issue when accessing Data Analysis and Standalone Looker using a browser other than Google Chrome; such as Firefox or Safari.

May 3, 16:00 PDT
Update - In response to the ongoing incident titled "SSL Issues on Looker Nodes Being Investigated" - our developers have communicated the need for immediate maintenance to attend to intermittent issues being reported and experienced and to mitigate future occurrences.

The maintenance will begin immediately and may last throughout the day. Some users may experience intermittent loss of access to data analysis during the time of this maintenance.

We apologize for any negative impacts while we prioritize a fix.

May 3, 08:45 PDT
Identified - We have identified this issue is with our certificate authority and Google Chrome. This should be resolved within a couple hours. In the mean time, you can get around this issue by using a browser other than Google Chrome such as Firefox or Safari.
May 2, 14:49 PDT
Investigating - We are currently investigating the cause of this issue and will update this page once we have more information.
May 2, 13:15 PDT
May 5, 2022