All Systems Operational
Uptime over the past 90 days. View historical uptime.
Clarity Human Services ? Operational
90 days ago
100.0 % uptime
Today
Reporting and Analytics Operational
Report Library ? Operational
Data Analytics ? Operational
Customer Data Model (SQL Access) Operational
DIT API ? Operational
Clarity Outreach ? Operational
90 days ago
99.8 % uptime
Today
Clarity Help Center (get.clarityhs.help) Operational
90 days ago
100.0 % uptime
Today
Bitfocus Website ? Operational
Training Sites: Clarity Human Services ? Operational
90 days ago
100.0 % uptime
Today
Bitfocus Call Center ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Jun 2, 2023

No incidents reported today.

Jun 1, 2023
Outreach Module returning blank screen for several instances
Resolved - This issues has been resolved. The Outreach module is now displaying as expected in all instances.
Jun 1, 06:32 PDT
Investigating - We are currently investigating reports of Outreach Module returning a blank screen. We will supply an update as soon as one is available.
May 31, 16:46 PDT
May 31, 2023
Looker: Intermittent PDF rendering issues.
Resolved - This incident has been resolved.
May 31, 17:10 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
May 31, 16:21 PDT
Identified - We have identified an intermittent PDF rendering issue. We are working with Looker support to find a speedy solution. We will update this page as soon as we have more information.
May 31, 11:25 PDT
May 30, 2023
Internal Server Error - Clarity Human Services
Resolved - This morning, Clarity Human Services experienced a temporary service connection error with one of our vendors from approximately 2:19a PDT to 7:49a PDT. When attempting to use the system around that time period this morning, some users of Clarity Human Services experienced and reported the error message "Internal Service Error".

The issue has been analyzed and resolved and all systems are operational. We apologize for any negative impacts to the communities we support.
May 30, 02:00 PDT
May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.

May 24, 2023

No incidents reported.

May 23, 2023

No incidents reported.

May 22, 2023

No incidents reported.

May 21, 2023
Looker Maintenance
Completed - The scheduled maintenance has been completed.
May 21, 08:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 06:15 PDT
Scheduled - Looker A and B under routine maintenance
May 21, 06:09 PDT
May 20, 2023

No incidents reported.

May 19, 2023

No incidents reported.

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