Bitfocus Status

504 Gateway Errors

Update - On Wednesday, our developers implemented a temporary fix toward this incident. Our developers are continuing to monitor the system and the incident. The status of this incident will remain in the monitoring status until next week; when the identified permanent fix will be implemented. The system is operational.

The permanent fix is presently scheduled to be pushed according to the schedule below:
Pushed to training sites on: Monday - May 16th, 2022
Pushed to live sites on : Wednesday - May 18th, 2022

Also, while the temporary fix is in place - system administrators may experience the listed change in behavior where:
custom picklist values can only be deleted witihin 30 minutes of creation.
May 13, 05:26 PDT

Update - We are continuing to monitor for any further issues.
May 6, 16:28 PDT

Monitoring - Our developers have identified the cause of this issue and are monitoring the system closely. Monitoring of the system may continue into the weekend.

During that time, some users may continue to experience intermittent loss of access to Clarity Human Services. Any loss of access should be shorter term and we are recommending that users of the system refresh their web page after a few minutes in order to gain access to the system.

We apologize for any negative impacts related to this issue. We will provide updates as they become available.
May 5, 12:54 PDT

Investigating - We have received reports and confirmed that some users are experiencing 504 Gateway Errors when attempting to access Clarity Human Services. We are aware of the issue and taking action to analyze this occurrence and attend to it. We will provide updates as we make progress toward a prioritized solution.
May 5, 11:47 PDT

Uptime over the past 90 days. View historical uptime.

Clarity Human Services Operational

90 days ago

99.97 % uptime

Today

Reporting and Analytics Operational

Report Library Operational

Data Analytics Operational

Customer Data Model (SQL Access) Operational

DIT API Operational

Clarity Outreach Operational

90 days ago

100.0 % uptime

Today

Clarity Help Center (get.clarityhs.help) Operational

90 days ago

100.0 % uptime

Today

Bitfocus Website Operational

Training Sites: Clarity Human Services Operational

90 days ago

100.0 % uptime

Today

Bitfocus Call Center Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

May 19, 2022

No incidents reported today.

May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

Unresolved incident: 504 Gateway Errors.

May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

May 10, 2022

No incidents reported.

May 9, 2022

No incidents reported.

May 8, 2022

Looker Scheduled Maintenance

Completed - The scheduled maintenance has been completed.
May 8, 12:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 06:00 PDT

Scheduled - Looker will be undergoing scheduled maintenance during this time. Connection to Looker / Data Analysis will be intermittent during this period.

Google has sent the following notice to all Looker customers.

"We recommend updating to a more secure encryption scheme based on Galois/Counter Mode (GCM) encryption. Using GCM encryption, data is encrypted internally using a unique data key and contains a signed and versioned encryption envelope to guarantee verification."
May 6, 13:58 PDT

May 7, 2022

No incidents reported.

May 6, 2022

SSL Issues on Data Analysis/Looker Nodes

Resolved - Our developers have been monitoring this issue for 48 hours and this incident is being updated to resolved.
May 6, 14:27 PDT

Monitoring - We have confirmation that the root cause of the SSL issues have been resolved by the appropriate vendors. Our internal testing aligns with that confirmation. Data Analysis and Standalone Looker statuses are being updated to operational!

Our developers are closely monitoring our systems. Monitoring related to this incident will continue into the weekend.
May 4, 13:30 PDT

Update - Overnight, our developers met the targeted progress toward a permanent solution in the test environment. Work to apply and test the solution in the live environment will continue throughout the day. Please expect intermittent impact to access for Data Analysis and Standalone Looker throughout the day today on all browsers as our developers prioritize delivery of the permanent fix.

We will provide another update here no later than 4:00pm ET this afternoon.
May 4, 05:35 PDT

Update - Work to attend to this issue for Google Chrome browsers will continue into the evening and overnight. We will provide an update here asap Wednesday morning (5/4/22).

There is no reported issue when accessing Data Analysis and Standalone Looker using a browser other than Google Chrome; such as Firefox or Safari.
May 3, 16:00 PDT

Update - In response to the ongoing incident titled "SSL Issues on Looker Nodes Being Investigated" - our developers have communicated the need for immediate maintenance to attend to intermittent issues being reported and experienced and to mitigate future occurrences.

The maintenance will begin immediately and may last throughout the day. Some users may experience intermittent loss of access to data analysis during the time of this maintenance.

We apologize for any negative impacts while we prioritize a fix.
May 3, 08:45 PDT

Identified - We have identified this issue is with our certificate authority and Google Chrome. This should be resolved within a couple hours. In the mean time, you can get around this issue by using a browser other than Google Chrome such as Firefox or Safari.
May 2, 14:49 PDT

Investigating - We are currently investigating the cause of this issue and will update this page once we have more information.
May 2, 13:15 PDT

May 5, 2022

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