All Systems Operational
Uptime over the past 90 days. View historical uptime.
Clarity Human Services ? Operational
90 days ago
100.0 % uptime
Today
Reporting and Analytics Operational
Report Library ? Operational
Data Analytics ? Operational
Customer Data Model (SQL Access) Operational
DIT API ? Operational
Clarity Outreach ? Operational
90 days ago
100.0 % uptime
Today
Clarity Help Center (get.clarityhs.help) Operational
90 days ago
100.0 % uptime
Today
Bitfocus Website ? Operational
Bitfocus Call Center ? Operational
90 days ago
100.0 % uptime
Today
Training Sites Operational
90 days ago
100.0 % uptime
Today
LMS (Learning Management System) ? Operational
90 days ago
100.0 % uptime
Today
Training Sites: Clarity Human Services ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 22, 2024

No incidents reported today.

Oct 21, 2024
Intermittent Access to learn.bitfocus.com
Resolved - The identified issue impacting the learner experience at learn.bitfocus.com has been resolved, and services are now operating smoothly. We appreciate your understanding and thank you for your patience.
Oct 21, 10:59 PDT
Monitoring - A fix has been implemented for the identified issue impacting the learner experience at learn.bitfocus.com. The system is being actively monitored by our vendor to ensure stability.

We are updating our status page to 'Operational' for this incident, and our customers should expect the system to work as expected at this time.
Oct 21, 10:26 PDT
Investigating - Our vendor has communicated that they are investigating an issue related to some of our customers experiencing intermittent access to learn.bitfocus.com.

We are monitoring the issue and wanted to ensure it was communicated on this status page. Our vendor is actively working to attend to the issue and customers planning to use that site today may want to wait until the issue is completely resolved before accessing the site.

We apologize for any negative impacts related to intermittent access to learn.bitfocus.com and will post updates as they are available.
Oct 21, 09:59 PDT
Oct 20, 2024
Looker Maintenance
Completed - The scheduled maintenance has been completed.
Oct 20, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 06:53 PDT
Scheduled - Looker Maintenance has been completed. Looker-A and Looker-B servers have been upgraded to version 24.12
Oct 20, 06:52 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 06:00 PDT
Scheduled - Conducting server maintenance on the Looker Servers. A brief Looker Outage will occur.
Oct 20, 05:53 PDT
Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024
Internal All Staff Meeting - Longer Than Normal Support Team Response Times
Completed - The scheduled maintenance has been completed.
Oct 17, 11:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 09:00 PDT
Scheduled - Today, our Bitfocus Support Team will be participating in internal staff meetings from approx. 9:30a PT to 11:00a PT.

Please expect longer than usual response times between the hours of 9:00a PT & 12p PT today; as we operate on a modified schedule during that timeframe.

We will resume normal processing of tickets around 11:30a PT today. Thank you for your understanding.
Oct 17, 06:42 PDT
Oct 16, 2024

No incidents reported.

Oct 15, 2024

No incidents reported.

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.

Oct 12, 2024

No incidents reported.

Oct 11, 2024

No incidents reported.

Oct 10, 2024

No incidents reported.

Oct 9, 2024
Some Bitfocus Inc. Call Numbers Ringing Busy
Resolved - This incident has been resolved.
Oct 9, 11:58 PDT
Identified - The issue has been identified and a fix is being implemented.
Oct 9, 10:41 PDT
Investigating - Some of the 'Contact Support' phone numbers that are on our community landing pages are ringing busy. That condition is preventing some customers from connecting with our live agents for support needs. We are actively working with one of our phone vendors and expect the issue to be resolved soon.

In the interim, to get in touch with our live support agents, please call phone number 1 888 505 1832. Thank you.
Oct 9, 10:18 PDT
Oct 8, 2024
Longer Than Normal Load Times in Clarity Human Services (HMIS)
Resolved - This incident has been resolved.
Oct 8, 16:31 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 8, 15:56 PDT
Identified - Some customers are experiencing longer than normal page load times within Clarity Human Services. We have identified the issue and are actively working to resolve it.

The system is operational with degraded performance.
Oct 8, 10:48 PDT
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