All Systems Operational
Clarity Human Services ? Operational
90 days ago
99.99 % uptime
Today
Reporting and Analytics Operational
Report Library ? Operational
Data Analytics ? Operational
Customer Data Model (SQL Access) Operational
DIT API ? Operational
Clarity Outreach ? Operational
90 days ago
99.99 % uptime
Today
Clarity Help Center (get.clarityhs.help) Operational
90 days ago
100.0 % uptime
Today
Bitfocus Website ? Operational
Training Sites: Clarity Human Services ? Operational
90 days ago
99.99 % uptime
Today
Bitfocus Call Center ? Operational
90 days ago
99.97 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Feb 3, 2023

No incidents reported today.

Feb 2, 2023

No incidents reported.

Feb 1, 2023

No incidents reported.

Jan 31, 2023
Completed - The scheduled maintenance has been completed.
Jan 31, 14:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 13:00 PST
Scheduled - Today the Bitfocus Support Team will be a part of an internal staff meeting for approximately 60 minutes; beginning at 1:00 PM PT. During this time, support from live agents will not be available and we will resume support for these channels at approximately 2:00 PM PT today.
Jan 31, 06:02 PST
Jan 30, 2023

No incidents reported.

Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023
Completed - The scheduled maintenance has been completed.

Update. For users who have access to both Looker-A and Looker-B, you may receive a failed schedule email alongside one which is successful. This is a known issue we are working on. Schedules of users who have moved to Looker-B are receiving an email which states their schedule failed. This is coming from Looker-A. They should still receive the report successfully from Looker-B.

Jan 27, 09:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 04:00 PST
Scheduled - We will be undergoing our scheduled maintenance to split our Looker infrastructure. This will impact customers notified of their instance moving to looker-b.clarityhs.com.

We will update this page once the maintenance is complete.

Jan 25, 11:29 PST
Jan 26, 2023
Resolved - This incident has been resolved for live instances of Clarity Human Services. The solution will be replicated to training and migration sites overnight.
Jan 26, 12:13 PST
Investigating - Some system users have reported receiving a 404 error when attempting to access assessments within Clarity Human Services. We are currently investigating the reported issue.
Jan 26, 11:13 PST
Jan 25, 2023

No incidents reported.

Jan 24, 2023

No incidents reported.

Jan 23, 2023
Resolved - A fix has been put in place to solve the remaining "Inventory Model" looks and schedules. We are monitoring through the night and will notify if we notice anything.
Jan 23, 17:14 PST
Identified - Scheduled content issues have been identified. A fix has been released however in certain circumstances where content is in the "Inventory" Model a problem still remains. Our engineers are testing a fix for the inventory model issue and we will update you once this fix has been released.
Jan 23, 14:02 PST
Jan 22, 2023
Resolved - The production instances were updated to improve how Clarity publishes new lookml to Looker.
Jan 22, 06:00 PST
Jan 21, 2023

No incidents reported.

Jan 20, 2023

No incidents reported.