tag:status.bitfocus.com,2005:/historyBitfocus Status - Incident History2024-03-12T10:11:33-07:00Bitfocustag:status.bitfocus.com,2005:Incident/202261832024-03-12T10:11:33-07:002024-03-12T10:11:33-07:00Bitfocus/Clarity Human Services Support Center Is Down<p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>10:11</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>09:37</var> PDT</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the current operational status.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>09:34</var> PDT</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>08:48</var> PDT</small><br><strong>Investigating</strong> - Presently, there appears to be an error at our vendor level that is impacting our support team's access to our ticketing system. We are working with the vendor to identify the issue and get it resolved ASAP. <br /><br />Please expect delays in our response times while we work diligently with out vendor to get this resolved. We will provide updates as they become available.</p>tag:status.bitfocus.com,2005:Incident/202070662024-03-10T08:00:56-07:002024-03-10T08:00:56-07:00Looker Maintenance<p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>08:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>07:15</var> PDT</small><br><strong>Update</strong> - Looker A and B have been upgraded to 24.0.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>06:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>10</var>, <var data-var='time'>05:51</var> PDT</small><br><strong>Scheduled</strong> - Looker A and B will be undergoing upgrade to 24.0.</p>tag:status.bitfocus.com,2005:Incident/201501512024-03-03T08:05:56-08:002024-03-03T08:05:56-08:00Looker Maintenance<p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>08:05</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>06:05</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'> 3</var>, <var data-var='time'>06:01</var> PST</small><br><strong>Scheduled</strong> - We will be undergoing scheduled maintenance during this time.</p>tag:status.bitfocus.com,2005:Incident/201012912024-02-29T05:26:24-08:002024-02-29T05:26:24-08:00Data Cascading Feature in Clarity Human Services<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>05:26</var> PST</small><br><strong>Resolved</strong> - A fix has been implemented. The incident has been fully resolved. We apologize for any inconvenience this may have caused.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>14:17</var> PST</small><br><strong>Identified</strong> - We are aware that some instances are experiencing an issue with the Data Cascading Feature in Clarity Human Services. We are currently investigating the issue and will provide updates as they become available.</p>tag:status.bitfocus.com,2005:Incident/198600092024-02-25T18:30:56-08:002024-02-25T18:30:56-08:00Clarity Maintenance<p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>18:30</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>25</var>, <var data-var='time'>18:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>10:00</var> PST</small><br><strong>Scheduled</strong> - Clarity under routine maintenance</p>tag:status.bitfocus.com,2005:Incident/200420072024-02-21T16:08:06-08:002024-02-21T16:08:06-08:00Report Errors<p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>16:08</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>14:35</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>21</var>, <var data-var='time'>13:57</var> PST</small><br><strong>Identified</strong> - We are aware that some instances are receiving runtime errors when attempting to run Report Library reports in Clarity Human Services. <br /><br />We have identified the issue and are actively working to apply a fix.</p>tag:status.bitfocus.com,2005:Incident/200324922024-02-20T18:49:39-08:002024-02-20T18:49:39-08:00Looker report issue<p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>18:49</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>17:59</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>17:37</var> PST</small><br><strong>Identified</strong> - In attempt to address the issue, Looker A will be restarted at 5:45 PM PST.</p><p><small>Feb <var data-var='date'>20</var>, <var data-var='time'>12:50</var> PST</small><br><strong>Investigating</strong> - We are currently investigating an issue impacting one instance being unable to access Looker reports through the user interface.</p>tag:status.bitfocus.com,2005:Incident/200235942024-02-19T16:59:52-08:002024-02-19T16:59:52-08:00Reporting Errors<p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>16:59</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>13:11</var> PST</small><br><strong>Monitoring</strong> - A fix has been implemented and we are monitoring the results.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>12:40</var> PST</small><br><strong>Investigating</strong> - We have confirmed reports that reporting elements may not be available to some users. We are currently investigating the issue and will provide updates as they become available.</p>tag:status.bitfocus.com,2005:Incident/200209632024-02-19T08:20:32-08:002024-02-19T08:20:32-08:00Reporting Errors<p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>08:20</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>08:09</var> PST</small><br><strong>Monitoring</strong> - With this update, both Pentaho (Clarity Reports) and Data Analysis/Looker are being updated to operational/monitoring. <br /><br />The next update is targeted to be within 60 minutes and the status will be 'Resolved'</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>07:24</var> PST</small><br><strong>Update</strong> - We are continuing to apply the identified fix.<br /><br />This update is to confirm that Pentaho access has been restored and is operational.<br /><br />Data analysis/Looker fix remains in progress.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>06:43</var> PST</small><br><strong>Identified</strong> - The issue has been identified and a fix is being implemented.</p><p><small>Feb <var data-var='date'>19</var>, <var data-var='time'>06:19</var> PST</small><br><strong>Investigating</strong> - We have confirmed reports that reporting elements may not be available to some users. We are currently investigating the issue and will provide updates as they become available.</p>tag:status.bitfocus.com,2005:Incident/198600072024-02-18T18:30:57-08:002024-02-18T18:30:57-08:00Clarity Maintenance<p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>18:30</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>18:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>09:59</var> PST</small><br><strong>Scheduled</strong> - Clarity under routine maintenance</p>tag:status.bitfocus.com,2005:Incident/200133582024-02-18T07:05:56-08:002024-02-18T07:14:05-08:00Looker Maintenance<p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>07:14</var> PST</small><br><strong>Update</strong> - The Clarity application has been updated to use the Looker 4.0 API.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>07:05</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>06:05</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>18</var>, <var data-var='time'>06:02</var> PST</small><br><strong>Scheduled</strong> - Looker A and B under routine maintenance</p>tag:status.bitfocus.com,2005:Incident/199748952024-02-13T06:44:45-08:002024-02-13T06:44:45-08:00Looker Server Reset<p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>06:44</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>05:39</var> PST</small><br><strong>Monitoring</strong> - The Looker maintenance is complete and we are monitoring the system as service processes are restored. Looker is available at this time. Within an hour, the next update for this incident is expected to be resolved.</p><p><small>Feb <var data-var='date'>13</var>, <var data-var='time'>05:13</var> PST</small><br><strong>Identified</strong> - In response to some users reporting their looks not processing completely, we are resetting the Looker server this morning. Looker may be unavailable for some users for approximately the next 30 minutes. We will give you an update as soon as the process is completed.</p>tag:status.bitfocus.com,2005:Incident/199677512024-02-12T07:11:54-08:002024-02-12T08:05:33-08:00Clarity Reporting Engine encountering errors while trying to run Client reports.<p><small>Feb <var data-var='date'>12</var>, <var data-var='time'>07:11</var> PST</small><br><strong>Resolved</strong> - We have addressed a recently reported issue with some users unable to run Client reports in Clarity. This issue has been remediated, and reporting is working as expected.</p>tag:status.bitfocus.com,2005:Incident/198600012024-02-11T13:00:57-08:002024-02-11T13:00:57-08:00Clarity Maintenance<p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>13:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>11</var>, <var data-var='time'>12:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>09:58</var> PST</small><br><strong>Scheduled</strong> - Clarity under routine maintenance</p>tag:status.bitfocus.com,2005:Incident/199401402024-02-08T11:23:14-08:002024-02-08T11:23:14-08:00Some Clarity Human Services Sites Receiving "Internal Server Error" Messages<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>11:23</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>07:19</var> PST</small><br><strong>Identified</strong> - We are aware that some instances of Clarity Human Services are returning an 'Internal Service Error' and/or may not allow system users to log in successfully. <br /><br />The issue has been identified and a fix is being implemented. We will provide updates as they become available.</p>tag:status.bitfocus.com,2005:Incident/199401232024-02-08T09:06:26-08:002024-02-08T09:06:26-08:00Site Login issues<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>09:06</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>09:05</var> PST</small><br><strong>Update</strong> - The issue has been remediated. All instances reporting this issue are operating as expected.</p><p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>07:17</var> PST</small><br><strong>Investigating</strong> - Engineering is currently investigating an issue with clients not being able to log in to specific Clarity instances. We will keep everyone posted on our progress.</p>tag:status.bitfocus.com,2005:Incident/198599962024-02-04T13:00:27-08:002024-02-04T13:00:27-08:00Clarity Maintenance<p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>13:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>12:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'>29</var>, <var data-var='time'>09:58</var> PST</small><br><strong>Scheduled</strong> - Clarity under routine maintenance</p>tag:status.bitfocus.com,2005:Incident/198673922024-01-30T10:39:53-08:002024-01-30T10:39:53-08:00Looker Explore Not Loading<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>10:39</var> PST</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>08:17</var> PST</small><br><strong>Monitoring</strong> - The expected functionality has been restored, and the impacted Data Analytics component is being updated to 'Operational'. We are monitoring the issue.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>07:25</var> PST</small><br><strong>Identified</strong> - The issue has been identified as being related to a release today. The supporting processes related to that release are normalizing and we are expecting functionality to be restored over the next hour. <br /><br />We will continue to provide regular updates.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>06:53</var> PST</small><br><strong>Investigating</strong> - We are currently investigating reports of looker explores not loading. We are attending to the issue and will provide updates here regularly.</p>tag:status.bitfocus.com,2005:Incident/195967512024-01-28T13:00:01-08:002024-01-28T13:00:01-08:00Clarity Maintenance<p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>13:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>28</var>, <var data-var='time'>12:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>15:21</var> PST</small><br><strong>Scheduled</strong> - Clarity under routine maintenance</p>tag:status.bitfocus.com,2005:Incident/195967472024-01-21T13:00:06-08:002024-01-21T13:00:06-08:00Clarity Maintenance<p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>13:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>21</var>, <var data-var='time'>12:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>15:20</var> PST</small><br><strong>Scheduled</strong> - Clarity under routine maintenance</p>tag:status.bitfocus.com,2005:Incident/195967402024-01-14T13:00:05-08:002024-01-14T13:00:05-08:00Clarity Maintenance<p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>13:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'>14</var>, <var data-var='time'>12:01</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>15:20</var> PST</small><br><strong>Scheduled</strong> - Clarity under routine maintenance</p>tag:status.bitfocus.com,2005:Incident/195967332024-01-07T13:00:25-08:002024-01-07T13:00:25-08:00Clarity Maintenance<p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>13:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Jan <var data-var='date'> 7</var>, <var data-var='time'>12:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Jan <var data-var='date'> 2</var>, <var data-var='time'>15:19</var> PST</small><br><strong>Scheduled</strong> - Clarity under routine maintenance</p>tag:status.bitfocus.com,2005:Incident/192659112023-12-31T13:00:02-08:002023-12-31T13:00:02-08:00Clarity Maintenance<p><small>Dec <var data-var='date'>31</var>, <var data-var='time'>13:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>31</var>, <var data-var='time'>12:01</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>12:14</var> PST</small><br><strong>Scheduled</strong> - Clarity under routine maintenance</p>tag:status.bitfocus.com,2005:Incident/192620802023-12-24T08:26:10-08:002023-12-24T08:26:10-08:00Clarity Maintenance<p><small>Dec <var data-var='date'>24</var>, <var data-var='time'>08:26</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>24</var>, <var data-var='time'>07:26</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>07:27</var> PST</small><br><strong>Scheduled</strong> - Clarity under routine maintenance</p>tag:status.bitfocus.com,2005:Incident/192620772023-12-17T13:00:13-08:002023-12-17T13:00:13-08:00Clarity Maintenance<p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>13:00</var> PST</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>12:00</var> PST</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'> 1</var>, <var data-var='time'>07:26</var> PST</small><br><strong>Scheduled</strong> - Clarity under routine maintenance</p>