Update - Moments ago, some users of Clarity Human Services live and training sites experienced a 20 minute interruption to system access.
Now, the system is operational and we are continuing our active performance monitoring.
Mar 13, 2025 - 16:51 PDT
Now, the system is operational and we are continuing our active performance monitoring.
Mar 13, 2025 - 16:51 PDT
Update - Within the past hour, there was a brief impact to access for some users of Clarity Human Services in which some users were not able to access the system. During that time, we took action to restore access to users and that was successful.
Now, Clarity Human Services is operational and we are continuing to closely monitor performance.
Mar 12, 2025 - 13:26 PDT
Now, Clarity Human Services is operational and we are continuing to closely monitor performance.
Mar 12, 2025 - 13:26 PDT
Monitoring - The system is operational and we are monitoring performance.
Mar 06, 2025 - 17:11 PST
Mar 06, 2025 - 17:11 PST
Identified - The issue has been identified and a fix is being implemented.
Mar 06, 2025 - 16:09 PST
Mar 06, 2025 - 16:09 PST
Investigating - The fix we identified and applied to resolve this incident has not had the expected result. We are continuing to investigate.
Users may experience errors other than 504 Gateway Timeout Error, including:
"Parse Error..."
"An internal server error occurred."
We are continuing to actively address the partial outage.
Mar 06, 2025 - 13:12 PST
Users may experience errors other than 504 Gateway Timeout Error, including:
"Parse Error..."
"An internal server error occurred."
We are continuing to actively address the partial outage.
Mar 06, 2025 - 13:12 PST
Update - As we continue to work on this incident, users may experience errors other than 504 Gateway Timeout Error, including:
"Parse Error..."
"An internal server error occurred."
We are continuing to actively address the partial outage.
Mar 06, 2025 - 12:49 PST
"Parse Error..."
"An internal server error occurred."
We are continuing to actively address the partial outage.
Mar 06, 2025 - 12:49 PST
Identified - Some users are experiencing the 504 error screen at this time. This incident is being update to reflect a partial outage. We expect access to be restored shortly.
Mar 06, 2025 - 12:25 PST
Mar 06, 2025 - 12:25 PST
Update - The system is operational and we are continuing to monitor this incident.
Mar 06, 2025 - 05:26 PST
Mar 06, 2025 - 05:26 PST
Monitoring - Earlier today, some users experienced 504 Gateway Error Timeout screens when attempting to use Clarity Human Services. The errors appeared for approximately 20 minutes as our teams were investigating and responding to the incident, which began at approximately 10a PT.
Systems have been operational since around 10:20a PT today and we are continuing to monitor performance overnight.
Mar 05, 2025 - 14:10 PST
Systems have been operational since around 10:20a PT today and we are continuing to monitor performance overnight.
Mar 05, 2025 - 14:10 PST
Update - We are continuing to work on a fix for this issue.
Mar 04, 2025 - 23:04 PST
Mar 04, 2025 - 23:04 PST
Identified - We are implementing a fix to an identified issue on one of our database servers.
Mar 04, 2025 - 21:23 PST
Mar 04, 2025 - 21:23 PST
Clarity Human Services
?
Operational
Reporting and Analytics
Operational
Report Library
?
Operational
Data Analytics
?
Operational
Customer Data Model (SQL Access)
Operational
DIT API
?
Operational
Clarity Outreach
?
Operational
Clarity Help Center (get.clarityhs.help)
Operational
Bitfocus Website
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Operational
Bitfocus Call Center
?
Operational
Training Sites
Operational
LMS (Learning Management System)
?
Operational
Training Sites: Clarity Human Services
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Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.