All Systems Operational

Uptime over the past 90 days. View historical uptime.
Clarity Human Services ? Operational
90 days ago
99.78 % uptime
Today
Reporting and Analytics Operational
Report Library ? Operational
Data Analytics ? Operational
Customer Data Model (SQL Access) Operational
DIT API ? Operational
Clarity Outreach ? Operational
90 days ago
99.87 % uptime
Today
Clarity Help Center (get.clarityhs.help) Operational
90 days ago
100.0 % uptime
Today
Bitfocus Website ? Operational
Bitfocus Call Center ? Operational
90 days ago
100.0 % uptime
Today
Training Sites Operational
90 days ago
99.98 % uptime
Today
LMS (Learning Management System) ? Operational
90 days ago
100.0 % uptime
Today
Training Sites: Clarity Human Services ? Operational
90 days ago
99.96 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 1, 2025
LA geolocation_priority table issue
Resolved - This incident has been resolved.
Apr 1, 08:13 PDT
Update - We are continuing to work on a fix for this issue.
Mar 4, 23:04 PST
Identified - We are implementing a fix to an identified issue on one of our database servers.
Mar 4, 21:23 PST
504 Gateway Timeout Error
Resolved - This incident has been resolved.
Apr 1, 08:13 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 20, 16:36 PDT
Identified - The issue has been identified and a fix is being implemented.
Mar 20, 15:07 PDT
Investigating - Some users of Clarity Human Services live and training sites are unable to login to the system or are experiencing longer than normal screen load times.

We are investigating the incident as a partial outage.
Mar 20, 14:24 PDT
Update - Moments ago, some users of Clarity Human Services live and training sites experienced a 20 minute interruption to system access.

Now, the system is operational and we are continuing our active performance monitoring.
Mar 13, 16:51 PDT
Update - Within the past hour, there was a brief impact to access for some users of Clarity Human Services in which some users were not able to access the system. During that time, we took action to restore access to users and that was successful.

Now, Clarity Human Services is operational and we are continuing to closely monitor performance.
Mar 12, 13:26 PDT
Monitoring - The system is operational and we are monitoring performance.
Mar 6, 17:11 PST
Identified - The issue has been identified and a fix is being implemented.
Mar 6, 16:09 PST
Investigating - The fix we identified and applied to resolve this incident has not had the expected result. We are continuing to investigate.

Users may experience errors other than 504 Gateway Timeout Error, including:
"Parse Error..."
"An internal server error occurred."

We are continuing to actively address the partial outage.
Mar 6, 13:12 PST
Update - As we continue to work on this incident, users may experience errors other than 504 Gateway Timeout Error, including:
"Parse Error..."
"An internal server error occurred."

We are continuing to actively address the partial outage.
Mar 6, 12:49 PST
Identified - Some users are experiencing the 504 error screen at this time. This incident is being update to reflect a partial outage. We expect access to be restored shortly.
Mar 6, 12:25 PST
Update - The system is operational and we are continuing to monitor this incident.
Mar 6, 05:26 PST
Monitoring - Earlier today, some users experienced 504 Gateway Error Timeout screens when attempting to use Clarity Human Services. The errors appeared for approximately 20 minutes as our teams were investigating and responding to the incident, which began at approximately 10a PT.

Systems have been operational since around 10:20a PT today and we are continuing to monitor performance overnight.
Mar 5, 14:10 PST
Mar 31, 2025

No incidents reported.

Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025
Customer Data Model Access Not Connecting
Resolved - We have applied a reconfiguration that will be used to re-stablish connections. A file is required. Please submit a ticket to support@bitfocus.com for a link to that downloadable configuration file.

The system is operational.
Mar 26, 08:44 PDT
Monitoring - We have applied a reconfiguration that will be used to re-stablish connections. A file is required. Please submit a ticket to support@bitfocus.com for a link.

We are also drafting a communication for existing users of the Customer Data Model (CDM); with guidance on reconnection, including a link to the required configuration file. We are targeting forwarding that communication to CDM users by tomorrow afternoon.

The system is operational and we are monitoring performance.
Mar 24, 14:08 PDT
Investigating - The solution identified over the weekend has not completely allowed users to reconnect to the Customer Data Model.

We are investigating the issue and the component is experiencing a partial outage while we are investigating.
Mar 24, 11:49 PDT
Monitoring - We have applied a reconfiguration that will be used to re-stablish connections. A file is required. Please submit a ticket to support@bitfocus.com for a link.

Over the weekend, Support will more immediately be responding to new and existing tickets; by actively providing a link to the file.

The system is operational and we are monitoring the results.
Mar 22, 18:29 PDT
Identified - The issue has been identified and a fix is being implemented.
Mar 21, 13:04 PDT
Investigating - We are currently investigating reports that the Customer Data Model is returning errors that indicate an inability to connect.
Mar 21, 10:57 PDT
Intermittent issues
Resolved - This incident has been resolved.
Mar 26, 00:33 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 25, 13:03 PDT
Investigating - We are investigating performance issues that may impact some customers.
Mar 25, 09:54 PDT
Mar 25, 2025
Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
Mar 25, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 21:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 25, 13:52 PDT
Scheduled - We will be performing maintenance during this time that will affect some customers.
Mar 25, 13:46 PDT
Scheduled Clarity Maintenance
Completed - The scheduled maintenance has been completed.
Mar 25, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 20:00 PDT
Scheduled - We will be undergoing scheduled maintenance at this time.
Mar 24, 10:38 PDT
Mar 24, 2025
Mar 23, 2025

No incidents reported.

Mar 22, 2025
Mar 21, 2025
Mar 20, 2025
Mar 19, 2025
Scheduled Clarity Maintenance
Completed - The scheduled maintenance has been completed.
Mar 19, 21:40 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 19, 21:00 PDT
Scheduled - We will be undergoing scheduled maintenance at this time that will affect some customers.
Mar 19, 15:23 PDT
Mar 18, 2025

No incidents reported.

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