Bitfocus/Clarity Human Services Support Center Is Down

Incident Report for Bitfocus

Resolved

This incident has been resolved.

Posted Mar 12, 2024 - 10:11 PDT

Monitoring

A fix has been implemented and we are monitoring the current operational status.

Posted Mar 12, 2024 - 09:37 PDT

Identified

The issue has been identified and a fix is being implemented.

Posted Mar 12, 2024 - 09:34 PDT

Investigating

Presently, there appears to be an error at our vendor level that is impacting our support team's access to our ticketing system. We are working with the vendor to identify the issue and get it resolved ASAP.

Please expect delays in our response times while we work diligently with out vendor to get this resolved. We will provide updates as they become available.

Posted Mar 12, 2024 - 08:48 PDT

This incident affected: Bitfocus Call Center.