Slower Than Normal Response Times in Some Clarity Human Services Instances

Incident Report for Bitfocus

Resolved

After a period of monitoring, the implemented configuration improvements to our cloud infrastructure have had the intended impacts. This issue has been updated to resolved.

Posted Mar 19, 2021 - 10:59 PDT

Monitoring

We implemented configuration improvements to our cloud infrastructure and are monitoring the ongoing performance of the system.

Posted Mar 17, 2021 - 17:30 PDT

Investigating

We're on it! Our teams are analyzing reports of slower performance and response times on some Clarity Human Services instances.

Posted Mar 17, 2021 - 13:59 PDT

This incident affected: Clarity Human Services, Reporting and Analytics (Report Library), and Training Sites (Training Sites: Clarity Human Services).